Terms of Service

By accessing and using this website (Level Up Gaming), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use this website.

• You must be at least 18 years old to make purchases
• You are responsible for maintaining the confidentiality of your account
• You agree to provide accurate and complete information
• You will not use this website for any illegal or unauthorized purpose

Level Up Gaming offers branded gaming mousepads designed for gaming and everyday computer use. We make every effort to ensure that product descriptions, images, and pricing information displayed on the website are accurate and up to date.

• Prices displayed on the website are shown in the selected currency (EUR or USD).
• Shipping costs and any applicable taxes may be calculated separately during checkout.
• We reserve the right to correct pricing errors, update product information, or modify product availability at any time.
• All products are subject to availability. We cannot guarantee that all products will remain in stock at all times.

By placing an order on the Level Up Gaming website, you are submitting a request to purchase one or more products. All orders are subject to availability and acceptance by Level Up Gaming.

An order may be cancelled if:

• The product is unavailable or out of stock.
• There is an error in the product price or product description.
• The provided shipping information is incomplete or incorrect.
• We suspect fraudulent, unauthorized, or illegal activity related to the order.
• Payment cannot be successfully processed or is declined by the payment provider.

Level Up Gaming currently delivers orders within Bulgaria. We aim to process and ship orders as quickly as possible after successful payment confirmation.

• Delivery times are estimated and may vary depending on the courier service or external factors.
• Customers are responsible for providing accurate delivery information when placing an order.
• Once the order has been handed over to the shipping provider, delivery times are controlled by the courier service.
• Level Up Gaming is not responsible for delivery delays caused by circumstances beyond our control, including courier delays or force majeure events.

Level Up Gaming aims to ensure that customers are satisfied with their purchases. If you are not satisfied with your order, you may be eligible for a return or refund in accordance with our Refund Policy and applicable consumer protection laws.

Quick Overview:

• Customers in the European Union generally have the right to withdraw from a purchase within 14 days of receiving the product.
• Returned products must be unused and returned in their original packaging unless the item is defective.
• Refunds are processed after the returned product has been received and inspected.
• Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed.

To the extent permitted by applicable law, Level Up Gaming shall not be liable for indirect, incidental, or consequential damages resulting from the use of this website or the purchase of products through our online store.

• Nothing in these Terms limits consumer rights that cannot be excluded under applicable law.
• Our liability for any claim related to a product purchase shall be limited to the amount paid for that product, where permitted by law.

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of Bulgaria and applicable European Union legislation.

• These Terms are governed by the laws of the Republic of Bulgaria.
• Consumers in the European Union retain all rights granted under applicable consumer protection laws.
• Disputes that cannot be resolved informally may be submitted to the competent courts of the Republic of Bulgaria.
• Level Up Gaming reserves the right to update or modify these Terms of Service at any time. Updates will take effect after they are published on this website.

If you have any questions regarding these Terms of Service or our services, please contact our support team. We will do our best to respond as quickly as possible.