Refund Policy

Your satisfaction is our priority

Last updated: March 2026

1. Refund Eligibility

We offer refunds for mouse pads purchased through our website under the conditions described below.

14-Day Window

Return within 14 days of delivery

Paid Orders Only

Order must be paid in full

Original Condition

Returned in good condition with original packaging when possible

Proof of Purchase

Valid order ID required

Requirements for Refund:

  • Product must be returned within 14 days of delivery date
  • Item must be returned in a condition suitable for resale and without significant signs of use
  • Original packaging should be included when possible
  • You must provide your Order ID (found in confirmation email)
  • Mouse pads that have been heavily used, washed, or modified by the customer may not be eligible for a refund.

2. Partial Refunds

In certain situations, partial refunds may be granted instead of full refunds.

When Partial Refunds Apply

A partial refund may be issued if the product shows signs of use or is not in perfect condition.

Partial refunds are granted for:

  • Products with obvious signs of use or wear
  • Items returned more than 14 days after delivery (at our discretion)
  • Products with damaged or missing packaging
  • Products damaged due to customer negligence

Refund Amount

The exact amount of the partial refund will be determined based on the condition of the returned product. A partial refund may be issued if the returned item shows visible signs of use or damage that reduce its resale value.

3. How to Request a Refund

Follow these simple steps to initiate a refund request:

1

Contact Support

Email us at support@levelupgaming.com

2

Provide Order ID

Include your Order ID from the confirmation email (e.g., #ORD-12345678)

3

Return Request

You may request a return within 14 days of delivery for any reason.

4

Receive Instructions

We'll send you return instructions and a return address

5

Ship the Item

Pack the item securely and ship it to the provided address

6

Receive Refund

Once we receive and inspect the item, your refund will be processed

Payment Refunds

All refunds are processed through our payment provider and will be credited to your original payment method within 5–10 business days.

4. Return Shipping

Return shipping costs are non-refundable unless the item is defective, damaged, or incorrect.

We recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item if the shipment is not tracked.

5. Refund Processing Time

Once we receive your returned item, we will inspect it and process your refund as quickly as possible.

Shipping to Us

3-7 business days

Time for your return package to reach our warehouse

Inspection

1-2 business days

We inspect the item to verify its condition

Refund Processing

5-10 business days

Time for the refund to appear in your bank account or original payment method

Completed

Total: 9-19 days

Full refund process completed

Email Notifications

You will receive email updates at each stage of the refund process. Please check your spam folder if you don't see our emails.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

We will arrange a replacement or a full refund at no additional cost.

7. Need Help?

If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact us.

Email Support

support@levelupgaming.com

Response within 24 hours

Live Chat

Start Chat

Instant support available

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